Frequently Asked
Questions — 77hm

KYC (Know Your Customer) verification requires a clear copy of a government-issued photo ID — your Pakistani National Identity Card (CNIC) is the standard document accepted. You may also provide a valid passport or driving licence. In some cases, a proof-of-address document such as a recent utility bill or bank statement may be requested. All KYC documents must be submitted through the secure verification portal inside your account dashboard — never by email.

No. Each individual is permitted to hold only one registered account on 77hm. Opening duplicate accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and any balances or winnings being voided. If you have lost access to your existing account, please contact our support team through the live chat feature — do not attempt to register a second account.

On the login page, click the "Forgot Password?" link and enter the email address registered to your 77hm account. A password reset link will be sent to that address — check your spam or junk folder if it does not arrive within a few minutes. Follow the link to create a new password. For security, choose a strong password that you do not use on any other platform, and enable two-factor authentication once you are back in your account.

Minor details such as your contact number or email address can often be updated through the Account Settings section of your dashboard. Changes to identity-sensitive fields — such as your registered name or date of birth — require supporting documentation and must be reviewed by our verification team. Contact support via live chat to initiate a name or date-of-birth correction, and have your CNIC or passport ready to upload for validation.

77hm is accessible online and does not restrict access by city. Players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities in Pakistan can register and use the platform, subject to their own assessment of applicable local laws. 77hm does not claim to be authorised or licensed by any Pakistani government authority, and players are solely responsible for ensuring their use of the platform complies with the Prevention of Gambling Act, 1977 and any other applicable legislation.

77hm accepts deposits via a range of methods familiar to Pakistani players, including Easypaisa, JazzCash, Raast, HBL bank transfer, UBL bank transfer, Meezan Bank, Bank Alfalah and cryptocurrency (BTC and USDT). These payment provider names are listed for reference only — 77hm does not imply that any bank or mobile wallet endorses, supports or is affiliated with gambling activity. Check the Cashier section of your account for the most current list of active payment options.

Minimum deposit amounts vary by payment method. As a general reference, deposits via mobile wallets such as Easypaisa and JazzCash typically start from PKR 500, while bank transfer minimums may be higher. Cryptocurrency deposits are subject to network minimums. For the exact current minimum applicable to your chosen method, refer to the Cashier section of your 77hm account dashboard, where up-to-date limits are displayed at the point of transaction.

Withdrawal processing times depend on both the method selected and whether your KYC verification is complete. Mobile wallet withdrawals to Easypaisa or JazzCash are typically processed within a few hours once approved. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah generally take one to three business days. Cryptocurrency withdrawals are subject to network confirmation times. All withdrawals require a fully verified account — incomplete KYC will delay processing until documents are confirmed.

A withdrawal may be held for several reasons: incomplete KYC verification, an active bonus wagering requirement that has not yet been met, a security review triggered by unusual account activity, or a mismatch between the withdrawal method and the original deposit method. Log in to your account and check for any pending verification requests or notifications. If the reason is not clear, contact the support team via live chat for a direct explanation.

77hm does not charge internal processing fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or cryptocurrency network may apply their own transaction fees, which are outside 77hm's control. For cryptocurrency withdrawals, network (gas) fees are deducted at the point of processing. Always check your payment provider's own fee schedule before initiating a transaction to understand the full cost involved.

As a general rule, 77hm requires withdrawals to be processed back to the same payment method used for the original deposit — this is a standard anti-money-laundering practice. If your deposit method does not support withdrawals (for example, certain bank card types), our support team will work with you to identify a compliant alternative. Withdrawals to third-party accounts not registered in your name are not permitted under any circumstances.

Yes. Cricket is one of the primary sports markets on 77hm, with coverage spanning international Test matches, T20 Internationals, the Pakistan Super League (PSL), ICC Cricket World Cup events, the Asia Cup and domestic tournaments. Available markets typically include match winner, top batsman, total runs, over/under lines and live in-play betting during active matches. Markets and availability are subject to event scheduling and odds may change up to the start of play. 77hm does not imply any affiliation with or endorsement by the PSL, ICC or any cricketing body.

77hm offers a broad range of casino products including live dealer tables (baccarat, roulette, blackjack and Andar Bahar), video slots from certified third-party providers, table games, crash games and specialty titles. The live casino section streams real-time gameplay with professional dealers. Game availability may vary based on your account status and applicable restrictions. The full catalogue is accessible from the Games lobby once you are logged in to your account.

Yes. 77hm supports live in-play betting on a range of sports including cricket, football, tennis and UFC events. In-play markets update in real time as the event progresses, and odds fluctuate based on match state. A reliable internet connection is recommended for in-play betting to ensure you are seeing current odds. Bet acceptance during live play is subject to our standard terms — some bets may be declined during periods of rapid odds movement immediately before score changes.

77hm works exclusively with established third-party game suppliers whose random number generators (RNGs) are tested and certified by independent testing laboratories. Live casino streams operate with physical dealing processes that eliminate RNG dependency entirely for those game types. Each game's Return to Player (RTP) percentage is set by the game provider and is publicly documented in the game information panel. No game outcome on 77hm is manipulated by the platform.

77hm supports multiple odds display formats, which you can switch between in your account settings. Available formats typically include decimal odds (most common globally), fractional odds and American (moneyline) odds. Decimal odds of 2.00 represent an even-money bet — a PKR 1,000 stake returns PKR 2,000 total including your original stake. Your account's preferred odds format can be updated at any time from the Settings or Preferences section of your dashboard.

A wagering requirement (also called a rollover requirement) is the total amount you must bet before bonus funds — or winnings derived from bonus funds — can be withdrawn as real money. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place a total of PKR 100,000 in qualifying bets before requesting a withdrawal of those funds. Wagering requirements, eligible games and time limits are always stated in full in the specific bonus terms for each promotion.

Welcome bonus eligibility and claim procedures are set out in the current promotion terms, which are available in the Promotions section of the 77hm platform. In most cases, the bonus is credited automatically upon your first qualifying deposit once your account is registered and verified. Some offers may require you to enter a bonus code at the deposit stage. Check the Promotions page for the exact current offer, as terms change periodically and new-player offers may differ from ongoing reload promotions.

Yes. All bonuses on 77hm carry an expiry date by which the wagering requirement must be completed. If the requirement is not met within the specified timeframe, the bonus balance and any associated winnings will be removed from your account automatically. The expiry period varies by promotion and is always stated in the bonus terms. To keep track, check the Bonus or Promotions section of your account dashboard, which shows your current bonus status and remaining time.

Bonus funds cannot be withdrawn until the full wagering requirement associated with that bonus has been met. If you initiate a withdrawal while a bonus is still active and incomplete, the bonus funds — along with any winnings generated from them — will typically be forfeited as part of the withdrawal process. Your real-money balance, if separate, may be withdrawable independently subject to standard verification requirements. Always review the specific bonus terms before requesting a withdrawal.

Yes. 77hm operates a loyalty programme through which players earn points based on their real-money activity on the platform. Accumulated points can be converted into bonus credits or used to unlock rewards at various loyalty tiers. Higher-tier players may receive additional benefits such as dedicated account management, faster withdrawals and exclusive promotional offers. Full details of the loyalty programme structure and point conversion rates are available in the Promotions or Loyalty section of the platform.

Log in to your 77hm account and navigate to the Responsible Gambling or Account Settings section of the dashboard. Select "Deposit Limits" and enter the maximum PKR amount you wish to deposit per day, week or month. Reductions to your existing limit take effect immediately. Any request to increase a previously set limit is subject to a mandatory 24-hour cooling-off period before the increase is applied — this safeguard is intentional and cannot be waived.

Self-exclusion is a player-protection tool that closes your account to all gambling activity for a period you select — from 30 days up to a permanent exclusion. Once activated, the exclusion cannot be reversed during the chosen period. To activate it, go to the Responsible Gambling section of your account dashboard and follow the self-exclusion steps, or contact the support team via live chat and request it directly. Your real-money balance will be returned to your verified payment method; any active bonuses will be forfeited.

Session time limits are available in the Responsible Gambling section of your account settings. You can set a maximum playing duration per day or per week — when your limit is reached, you will receive an on-screen notification and be automatically logged out until the next period. Reality Check reminders can also be enabled to pop up at regular intervals during a session, showing your elapsed time and current session balance, helping you stay aware of how long you have been playing.

77hm uses TLS/SSL encryption for all data transmitted between your device and our servers. Sensitive account data and KYC documents are encrypted at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis, and all third-party processors we engage are bound by data processing agreements. We conduct regular security assessments of our platform infrastructure. For full details of how your data is collected, used and protected, please read our Privacy Policy.

If you believe your gambling is becoming a problem, the first step is to use 77hm's built-in responsible gambling tools — activate a deposit limit, loss limit or self-exclusion immediately from your account dashboard. You should also consider speaking with a trusted family member or friend, and reaching out to a qualified mental health professional or support group such as Gamblers Anonymous. Comprehensive guidance and all available tools are outlined on our dedicated Responsible Gambling page.

77hm is operated under an international gaming licence and applies industry-standard security measures, responsible gambling tools and fair-play requirements. However, 77hm does not claim to be licensed, authorised or regulated by any Pakistani government body, the PTA, the State Bank of Pakistan or any provincial authority. Pakistani gambling law — including the Prevention of Gambling Act, 1977 — may restrict online gambling activity. Players in Pakistan are solely responsible for assessing their own legal position before using the platform. This is not legal advice.